Barclays Bank: Not treating customers fairly starts – and ends – in the board room
“Lying to customers, mis-selling products, fraudulent accounts, and unscrupulous sales tactics – an undercover investigation reveals the hidden side of a high-street bank.” Wednesday night’s BBC Whistleblower investigation was based on an under-cover reporter’s nine months of employment by Barclays Bank, in a call centre and in a branch. Nobody watching the filmed evidence of shockingly cynical practices could have avoided a conclusion (not over-played by the film makers) that these were a direct response to remuneration incentives put in place by senior management of retail banking.
read more Commentary by Stuart Fowler